ChatGPT in education: Does it improve learning or affect educational quality?

Abstract

Education in Costa Rica must think forward and take advantage of new digital tools, like chatbots while considering the associated challenges and concerns, as well as their impact. The advancement of the educational sector in Costa Rica and its limitations can reflect a model of the constraints, limitations, and opportunities for the Latin American countries in this topic. There are not many studies on ChatGPT and its use in Latin America, this is a seminal study that can lead to many future researches on Generative Artificial Intelligence (Gen AI). The focus on universities offers opportunities to analyze the practical impact of ChatGPT in the educational sector. The research had a qualitative-exploratory approach, being the method of data collection the bibliometric review of academic databases in the field of education and generative artificial intelligence, resulting in the identification of three case studies representative of the study phenomenon, where, through data triangulation, the main factors that explain the object of study were identified.