Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019 - 2022

Authors

  • Renzo Agustin Vasquez Tarrillo Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Robert Luisaldo Vera Peña Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Julio César Vergaray Monteza Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Jerly Vanesa Zamora Alhuay Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Patricia Alexandra Zuloaga Gamarra Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Delia Mercedes Cerna Huarachi Universidad Peruana de Ciencias Aplicadas - (PE), Peru
  • Rosario del Pilar Napa Alva Universidad Peruana de Ciencias Aplicadas - (PE), Peru

DOI:

https://doi.org/10.18687/LACCEI2024.1.1.636

Keywords:

Chatbots, service export, information technology, process automation, technological innovation.

Abstract

ABSTRACT - This study focuses on analyzing the influence of chatbot implementation on the export of information technology services in China, South Korea, Hong Kong during the period 2019–2022. The methodology employed a systematic review of scientific literature, making the development mostly a qualitative descriptive design. Additionally, 30 research articles were selected to analyze how personalization of interactions with clients, self-service, and the collection of feedback in chatbots influence the exportation of information technology services. The findings indicate that the implementation of chatbots has emerged as a critical factor in optimizing the processes of exporting information technology services in a highly competitive and digitized market.

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Published

2024-07-27

Issue

Vol. 1 No. 10 (2024): LACCEI 2024

Section

Articles

Copyright

Copyright (c) 2024 LACCEI

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LACCEI retains copyright of all published articles under the terms of its copyright transfer agreement. As the copyright holder, LACCEI distributes the articles to the public under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0).

How to Cite

Vasquez Tarrillo, R. A., Vera Peña, R. L., Vergaray Monteza, J. C., Zamora Alhuay, J. V., Zuloaga Gamarra, P. A., Cerna Huarachi, D. M., & Napa Alva, R. del P. (2024). Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019 - 2022. LACCEI, 1(10). https://doi.org/10.18687/LACCEI2024.1.1.636

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