Influence of the logistics chain on customer satisfaction in Asian digital platforms 2018-2023: literature review

Authors

  • Mayra Medaly Javier Huancacuri Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Alejandra Del Pilar Miñano Rua Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Jose Antonio Oria More Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Juan Fernando Lizardo Balarezo Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Gonzalo Matallana Farfan Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Rosario del Pilar Napa Alva Universidad Peruana De Ciencias Aplicadas - (Pe), Perú

DOI:

https://doi.org/10.18687/LACCEI2025.1.1.861

Keywords:

supply chain, customer satisfaction, digital platforms.

Abstract

Proper supply chain management is relevant to achieving and maintaining high levels of customer satisfaction. This article with a qualitative approach and with PRISMA methodology seeks to analyze the influence of the supply chain on customer satisfaction on Asian digital platforms in China, India and Japan

Downloads

Published

2025-07-27

Issue

Vol. 1 No. 12 (2025): LACCEI 2025

Section

Articles

Copyright

Copyright (c) 2025 LACCEI

View LACCEI official copyright policy

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

LACCEI retains copyright of all published articles under the terms of its copyright transfer agreement. As the copyright holder, LACCEI distributes the articles to the public under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0).

How to Cite

Javier Huancacuri, M. M., Miñano Rua, A. D. P., Oria More, J. A., Lizardo Balarezo, J. F., Matallana Farfan, G., & Napa Alva, R. del P. (2025). Influence of the logistics chain on customer satisfaction in Asian digital platforms 2018-2023: literature review. LACCEI, 1(12). https://doi.org/10.18687/LACCEI2025.1.1.861

Most read articles by the same author(s)