Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019 - 2022

Autores/as

  • Renzo Agustin Vasquez Tarrillo Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Robert Luisaldo Vera Peña Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Julio César Vergaray Monteza Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Jerly Vanesa Zamora Alhuay Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Patricia Alexandra Zuloaga Gamarra Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Delia Mercedes Cerna Huarachi Universidad Peruana de Ciencias Aplicadas - (PE), Peru
  • Rosario del Pilar Napa Alva Universidad Peruana de Ciencias Aplicadas - (PE), Peru

DOI:

https://doi.org/10.18687/LACCEI2024.1.1.636

Palabras clave:

Chatbots, service export, information technology, process automation, technological innovation.

Resumen

ABSTRACT - This study focuses on analyzing the influence of chatbot implementation on the export of information technology services in China, South Korea, Hong Kong during the period 2019–2022. The methodology employed a systematic review of scientific literature, making the development mostly a qualitative descriptive design. Additionally, 30 research articles were selected to analyze how personalization of interactions with clients, self-service, and the collection of feedback in chatbots influence the exportation of information technology services. The findings indicate that the implementation of chatbots has emerged as a critical factor in optimizing the processes of exporting information technology services in a highly competitive and digitized market.

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Publicado

2024-04-09

Número

Vol. 1 Núm. 10 (2024): LACCEI 2024

Sección

Articles

Licencia

Derechos de autor 2024 LACCEI

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.

Cómo citar

Vasquez Tarrillo, R. A., Vera Peña, R. L., Vergaray Monteza, J. C., Zamora Alhuay, J. V., Zuloaga Gamarra, P. A., Cerna Huarachi, D. M., & Napa Alva, R. del P. (2024). Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019 - 2022. LACCEI, 1(10). https://doi.org/10.18687/LACCEI2024.1.1.636

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