Factors Affecting the Intention to Use and Electronic Loyalty of Digital Wallet Users in Metropolitan Lima

Autores/as

  • Almendra Michelle Grimaldo Arana Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Maria Isabel Palacios Gallegos Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Ralphi Ricardo Jauregui Arroyo Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Berenice Cajavilca Gonzales Universidad Peruana de Ciencias Aplicadas - (PE), Perú

DOI:

https://doi.org/10.18687/LEIRD2024.1.1.658

Palabras clave:

Digital wallet, intention to use, electronic loyalty, UTAUT model

Resumen

This study explored the factors that affect the intention to use and electronic loyalty of digital wallet users in Metropolitan Lima, Peru. Using a quantitative approach with a non-experimental and cross-sectional design, data were collected from 208 residents of Metropolitan Lima through a Google questionnaire. The data obtained were analyzed with SPSS statistical software, applying reliability analysis along with normality and hypothesis tests to validate the results. The findings revealed that performance expectancy, effort expectancy, social influence, and facilitating conditions positively affect the intention to use, which, in turn, influences electronic loyalty.

Descargas

Publicado

2026-05-10

Número

Vol. 2 Núm. 11 (2024): LEIRD 2024

Sección

Articles

Licencia

Derechos de autor 2024 LEIRD

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.

Cómo citar

Grimaldo Arana, A. M., Palacios Gallegos, M. I., Jauregui Arroyo, R. R., & Cajavilca Gonzales, B. (2026). Factors Affecting the Intention to Use and Electronic Loyalty of Digital Wallet Users in Metropolitan Lima. LACCEI, 2(11). https://doi.org/10.18687/LEIRD2024.1.1.658

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