Factors Affecting the Intention to Use and Electronic Loyalty of Digital Wallet Users in Metropolitan Lima

Authors

  • Almendra Michelle Grimaldo Arana Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Maria Isabel Palacios Gallegos Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Ralphi Ricardo Jauregui Arroyo Universidad Peruana de Ciencias Aplicadas - (PE), Perú
  • Berenice Cajavilca Gonzales Universidad Peruana de Ciencias Aplicadas - (PE), Perú

DOI:

https://doi.org/10.18687/LEIRD2024.1.1.658

Keywords:

Digital wallet, intention to use, electronic loyalty, UTAUT model

Abstract

This study explored the factors that affect the intention to use and electronic loyalty of digital wallet users in Metropolitan Lima, Peru. Using a quantitative approach with a non-experimental and cross-sectional design, data were collected from 208 residents of Metropolitan Lima through a Google questionnaire. The data obtained were analyzed with SPSS statistical software, applying reliability analysis along with normality and hypothesis tests to validate the results. The findings revealed that performance expectancy, effort expectancy, social influence, and facilitating conditions positively affect the intention to use, which, in turn, influences electronic loyalty.

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Published

2026-05-10

Issue

Vol. 2 No. 11 (2024): LEIRD 2024

Section

Articles

License

Copyright (c) 2024 LEIRD

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite

Grimaldo Arana, A. M., Palacios Gallegos, M. I., Jauregui Arroyo, R. R., & Cajavilca Gonzales, B. (2026). Factors Affecting the Intention to Use and Electronic Loyalty of Digital Wallet Users in Metropolitan Lima. LACCEI, 2(11). https://doi.org/10.18687/LEIRD2024.1.1.658

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