Propuesta de Mejora Utilizando el Método DMAIC para Incrementar la Productividad de una Empresa de Etiquetas Metálicas

Abstract

Productivity in all areas helps manage time to achieve goals efficiently and effectively. Although there are many companies registered in Peru, few manage to obtain a desired productivity. So many of these companies experience the cessation of their activities. Therefore, a company in the metal-mechanic sector was put to evaluation in order to develop an improvement proposal based on the Define, Measure, Analyze, Improve and Control (DMAIC) method, to increase productivity. Reports obtained from observation techniques, interviews and questionnaires were used, which facilitated the development of DMAIC. The research route that was managed was mixed with a sequential exploratory design. In the process, in the Define stage, Critical to Quality (CTQ) and SIPOC were used; in the Measure stage, the Takt time, Cycle Time, Observed Productivity, and the Prioritization Matrix were used; in the Analysis stage, the Ishikawa Diagram, Pareto and 5 Whys; in the Improve stage, the 5S and the Failure Modes and Effects Analysis (FMEA) were proposed as improvement plans; and to Control, the Verification Sheets. The DMAIC method has been instrumental in identifying the root causes of productivity problems, and a solid and structured improvement has been proposed, supported by data analysis and literature review, which has provided an effective framework for process improvement.