Influence of the logistics chain on customer satisfaction in Asian digital platforms 2018-2023: literature review

Authors

  • Mayra Medaly Javier Huancacuri Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Alejandra Del Pilar Miñano Rua Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Jose Antonio Oria More Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Juan Fernando Lizardo Balarezo Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Gonzalo Matallana Farfan Universidad Peruana De Ciencias Aplicadas - (Pe), Perú
  • Rosario del Pilar Napa Alva Universidad Peruana De Ciencias Aplicadas - (Pe), Perú

DOI:

https://doi.org/10.18687/LACCEI2025.1.1.861

Keywords:

supply chain, customer satisfaction, digital platforms.

Abstract

Proper supply chain management is relevant to achieving and maintaining high levels of customer satisfaction. This article with a qualitative approach and with PRISMA methodology seeks to analyze the influence of the supply chain on customer satisfaction on Asian digital platforms in China, India and Japan

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Published

2025-04-09

Issue

Vol. 1 No. 12 (2025): LACCEI 2025

Section

Articles

License

Copyright (c) 2025 LACCEI

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite

Javier Huancacuri, M. M., Miñano Rua, A. D. P., Oria More, J. A., Lizardo Balarezo, J. F., Matallana Farfan, G., & Napa Alva, R. del P. (2025). Influence of the logistics chain on customer satisfaction in Asian digital platforms 2018-2023: literature review. LACCEI, 1(12). https://doi.org/10.18687/LACCEI2025.1.1.861

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