Assessment of the Level of Digital Maturity Through a Process Analysis

Resumen

This study examines the challenges faced by companies in assessing their digital maturity. It focuses on Industry 4.0, which incorporates digital technologies to improve efficiency, productivity, and quality in the ship design and construction sector. Initially, the outfitting department of a ship company in Colombia was analyzed exhaustively, identifying areas of opportunity, and establishing a basis for continuous improvement using the methodology proposed by the ISO 90001 standard and various methodologies such as interviews and flow charts to understand the processes developed in this area of the company. Subsequently, a digital maturity model was proposed based on existing models and a literature review. The proposed model was then applied to the outfitting department as a valuable tool for evaluating progress in digital transformation. The results presented in this article highlight that improving digital maturity can reduce costs, increase efficiency, and improve quality. Additionally, this study presents an activity path and the 5W2H tool to eliminate criticalities in the design process, offering a practical and effective approach for implementing improvements.