Productivity improvement in the operations of a port operator located in Peru, through the synergy of Lean Service and S&OP

Resumen

The role of port terminals is fundamental to articulate economies, commerce, and the growth of communities. The synergy between port terminals, customs, port authorities, shipping lines, customs agents, freight forwarders, logistics operators, and importers or exporters, is the pillar of the basis of competitiveness in supply chains that energizes the market through the process of buying and selling between exporters and importers. We live in a scenario of an increasing volume of containerized cargo at the global and regional level, with about 80% of trade by sea. It is therefore necessary to generate strategies for the port under study to be sustainable and generate greater value in the articulation of supply chains.  Therefore, this research aims to minimize the economic impact associated with the opportunity costs, operational costs of the receiving process, and costs of shipping containers to a port operator. The present research begins with improving the level of accuracy of the forecast of the mobilized volume of TEUs (Twenty-foot Equivalent Units), then an improvement in the processes was designed through the use of tools of the Lean philosophy and the leveling of loads through the implementation of S&OP (Sales & Operations Planning). The use of this methodology will allow to achieve of a cumulative incremental volume of 86,250 additional containers to the average capacity, with an additional economic income of 6.9 million dollars for the company in a three-year horizon.