Implementation of an intelligent Chatbot for the consultation of academic management information in a higher education institution

Autores/as

  • Antonio Arroyo-Paz Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Dario Salinas-Lazo Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Carmen Urquizo-Ttito Universidad Tecnológica Del Perú Utp - (Pe), Perú

DOI:

https://doi.org/10.18687/LACCEI2025.1.1.1429

Palabras clave:

Academic chatbot, Artificial intelligence, Academic management, Natural language processing, Accessibility in higher education

Resumen

In the digital era, higher education faces challenges in the accessibility and efficiency of communication between students, faculty and administrative staff. This project proposes the implementation of an academic chatbot designed to answer queries about schedules, locations, teachers and other relevant issues, using artificial intelligence. The system was developed with technologies such as LangChain for natural language processing, Pandas for data manipulation, and Tkinter for the graphical interface. The structured data, stored in an Excel file, allows the chatbot to filter information and respond accurately. This approach significantly improves access to academic information, reducing administrative burden and optimizing resources

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Publicado

2025-07-27

Número

Sección

Articles

Licencia

Licencia Creative Commons

Esta obra está bajo una Licencia Creative Commons Atribución-NoComercial-CompartirIgual 4.0 Internacional.

LACCEI conserva el copyright de todos los artículos publicados bajo los términos de su acuerdo de transferencia de copyright. Como titular del copyright, LACCEI distribuye los artículos al público bajo la Licencia Internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0 (CC BY-NC-SA 4.0).

Cómo citar

Arroyo-Paz, A., Salinas-Lazo, D., & Urquizo-Ttito, C. (2025). Implementation of an intelligent Chatbot for the consultation of academic management information in a higher education institution. LACCEI, 1(12). https://doi.org/10.18687/LACCEI2025.1.1.1429

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