Sustainable supply chain practices and customer satisfaction: a systematic review

Autores/as

  • Jahaira Julissa Solange Flores Sandoval Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Sandro Junior Quispe Nacayauri Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Roberto Juan Tejada Ruiz Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Guillermo Andrés Gutierrez Cuadros Universidad Tecnológica Del Perú Utp - (Pe), Perú

DOI:

https://doi.org/10.18687/LACCEI2025.1.1.441

Palabras clave:

sustainability, supply chain, customer satisfaction, industrial plant

Resumen

Changes in the supply chain towards sustainability are gaining relevance due to climate change and the growing interest in environmental preservation. This review aims to identify sustainable supply chain practices in industrial plants and analyze their impact on customer satisfaction. Method: Initially, 483 articles were obtained from the Scopus database, of which 35 met the inclusion and exclusion criteria. Results: Sustainable supplier selection, the use of technology, and supply chain network design were the most implemented practices in the selected articles.

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Publicado

2025-04-09

Número

Vol. 1 Núm. 12 (2025): LACCEI 2025

Sección

Articles

Licencia

Derechos de autor 2025 LACCEI

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.

Cómo citar

Flores Sandoval, J. J. S., Quispe Nacayauri, S. J., Tejada Ruiz, R. J., & Gutierrez Cuadros, G. A. (2025). Sustainable supply chain practices and customer satisfaction: a systematic review. LACCEI, 1(12). https://doi.org/10.18687/LACCEI2025.1.1.441

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