Sustainable supply chain practices and customer satisfaction: a systematic review

Authors

  • Jahaira Julissa Solange Flores Sandoval Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Sandro Junior Quispe Nacayauri Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Roberto Juan Tejada Ruiz Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Guillermo Andrés Gutierrez Cuadros Universidad Tecnológica Del Perú Utp - (Pe), Perú

DOI:

https://doi.org/10.18687/LACCEI2025.1.1.441

Keywords:

sustainability, supply chain, customer satisfaction, industrial plant

Abstract

Changes in the supply chain towards sustainability are gaining relevance due to climate change and the growing interest in environmental preservation. This review aims to identify sustainable supply chain practices in industrial plants and analyze their impact on customer satisfaction. Method: Initially, 483 articles were obtained from the Scopus database, of which 35 met the inclusion and exclusion criteria. Results: Sustainable supplier selection, the use of technology, and supply chain network design were the most implemented practices in the selected articles.

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Published

2025-07-27

Issue

Vol. 1 No. 12 (2025): LACCEI 2025

Section

Articles

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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

LACCEI retains copyright of all published articles under the terms of its copyright transfer agreement. As the copyright holder, LACCEI distributes the articles to the public under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0).

How to Cite

Flores Sandoval, J. J. S., Quispe Nacayauri, S. J., Tejada Ruiz, R. J., & Gutierrez Cuadros, G. A. (2025). Sustainable supply chain practices and customer satisfaction: a systematic review. LACCEI, 1(12). https://doi.org/10.18687/LACCEI2025.1.1.441

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