Total quality management to reduce non-conforming products in a footwear Mype, Trujillo

Abstract

This quantitative, applied, and experimental study was carried out in 2024. The present study aimed to implement total quality management to reduce non-conforming products in a footwear SME in Trujillo. A quantitative research was carried out, with an applicative level, explanatory scope, and pre-experimental design. The population consisted of all the SME's products, selecting a sample of the non-conforming products. Data collection was carried out through continuous visits, direct observation, and documentary collection, using an observation guide and a data collection sheet. Initially, activity and flow diagrams were used to identify the main activities and determine the percentage of non-conforming products, which was 12.25%. Total quality management tools such as Ishikawa and Pareto diagrams, brainstorming, statistical process control, PDCA, and Hoshin Kanri were applied to reduce non-conformity. The results showed a decrease in non-conforming products from 12.25% to 4.09% in 22 days, representing a reduction of 8.16%. The research concludes that the hypothesis is true, demonstrating the relationship between total quality management and the reduction of non-conforming products.