Implementation of an intelligent Chatbot for the consultation of academic management information in a higher education institution

Authors

  • Antonio Arroyo-Paz Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Dario Salinas-Lazo Universidad Tecnológica Del Perú Utp - (Pe), Perú
  • Carmen Urquizo-Ttito Universidad Tecnológica Del Perú Utp - (Pe), Perú

DOI:

https://doi.org/10.18687/LACCEI2025.1.1.1429

Keywords:

Academic chatbot, Artificial intelligence, Academic management, Natural language processing, Accessibility in higher education

Abstract

In the digital era, higher education faces challenges in the accessibility and efficiency of communication between students, faculty and administrative staff. This project proposes the implementation of an academic chatbot designed to answer queries about schedules, locations, teachers and other relevant issues, using artificial intelligence. The system was developed with technologies such as LangChain for natural language processing, Pandas for data manipulation, and Tkinter for the graphical interface. The structured data, stored in an Excel file, allows the chatbot to filter information and respond accurately. This approach significantly improves access to academic information, reducing administrative burden and optimizing resources

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Published

2025-07-27

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

LACCEI retains copyright of all published articles under the terms of its copyright transfer agreement. As the copyright holder, LACCEI distributes the articles to the public under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0).

How to Cite

Arroyo-Paz, A., Salinas-Lazo, D., & Urquizo-Ttito, C. (2025). Implementation of an intelligent Chatbot for the consultation of academic management information in a higher education institution. LACCEI, 1(12). https://doi.org/10.18687/LACCEI2025.1.1.1429

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