Low digital literacy and lack of confidence influence the digital gap among retirees of the Public Employees’ Pension Fund in Honduras

Abstract

The accelerated technological advancement has created significant inequalities in access and use of technology, particularly affecting older adults who are excluded from the benefits of the digital era due to low digital literacy rates. In Latin America, population aging increases the urgency of including older adults in digital society, as they are projected to represent a quarter of the world's population by 2050, making digital inclusion an essential right to prevent new forms of social exclusion. This study analyzes how digital literacy and technological confidence influence the digital divide among retirees of INJUPEMP in Francisco Morazán, Honduras. Using a quantitative, descriptive-correlational approach, a validated survey was administered to 118 older adults. Results show high proficiency in basic functions (94% for calls and messages, 91% for social networks), but lower use for more complex tasks such as computers (76%) and digital banking (61%). Seventy-three percent require family support to use technology, and 61% fear damaging their devices. Distrust, rather than negative experiences, limits technological adoption. The study concludes that digital literacy in older adults depends not only on skills but also on emotional factors, recommending comprehensive programs that strengthen confidence and autonomy.