Impact of Personnel Training on Quality Management in Fuel Handling Operations at SGS Pisco

Abstract

The present study analyzed the impact of training on quality management at SGS Pisco using a quantitative, basic, explanatory approach with a non-experimental design applied to a sample of 20 workers from the fuel handling area. The research problem focuses on compliance gaps with standards such as ISO 29001 and the need for a specialized workforce to mitigate risks in high-complexity operations. Linear regression results demonstrated that training explains 65.65% of quality management performance (R2 = 0.6565). The development of technical competencies emerged as the most influential factor (72.50%), followed by content relevance (56.17%) and training frequency (41.55%). In conclusion, personnel training strengthens operational safety and process standardization, confirming that the enhancement of technical skills constitutes a critical support mechanism for reducing errors and ensuring efficient processes. Therefore, prioritizing specialized technical training programs is recommended to enhance institutional sustainability.