Inventory management and customer loyalty in a warehouse, Ventanilla, 2025

Abstract

The research is framed within the eighth SDG, which promotes decent work and economic growth. On the other hand, the general objective was to identify the relationship between inventory management and customer loyalty in a warehouse located in Ventanilla during the year 2025. In turn, the thesis was applied, with a quantitative approach, non-experimental and cross-sectional design, in addition it used the hypothetical-deductive method and a correlational level of research. The population was made up of 250 warehouse customers, of which a sample of 152 was taken. Thus, among the main results, a Spearman correlation coefficient (ρ) of 0.395 was obtained, indicating a weak positive relationship between inventory management and customer loyalty. In turn, a bilateral significance of 0.000 was obtained, allowing the null hypothesis to be rejected and concluding that there is a relationship between both variables.