Design of a knowledge management system for the promotion of formative research in universities: A design science approach.

Abstract

Abstract– The objective of the work presented was the design of a knowledge management system to promote the development of formative research in a university. The governance model was developed based on the use of Design Science Research (DSR), knowledge management system standards (ISO 30401), the framework for knowledge management programs of APQC® (American Productivity & Quality Center), learning services outside formal education (ISO 29993:2017) and integrated with the quality management system process based on ISO 9001:2015 of the educational institution. The artifact presented, based on process management, shows the governance model and guidelines for the learning management subcomponent and the formats of the system architecture and the programs to be developed. Based on the results of the study, it is concluded that the model meets the DSR evaluation criteria at the design level and is framed within the use of good practices.