Web Application with Data Analytics to Improve Service Control in a Construction Company

Abstract

This research aimed to develop a web application incorporating Data Analytics to improve the control of services provided by a construction company in Trujillo in 2024. The construction company faces the need to implement a technological solution to offer higher-quality services and manage reports effectively. The current processes rely on outdated systems that frequently malfunction and lack Data Analytics capabilities. One of the main issues identified was the manual preparation of all reports, which leads to significant time inefficiencies for the company. The research methodology was applied, with a quantitative approach and a quasi-experimental design. The study population consisted of 30 employees. Data collection techniques included surveys and observation guides, using instruments such as questionnaires and observation sheets. Based on the results, the implementation of a web-based system was proposed to enhance document control within the construction company.