1.
MONTENEGRO GUTIERREZ, EDINSSON, ARAGON CASAS, LUCY GABRIELA. Improving customer satisfaction through the ISO 9001 quality management system and quality control design: a case study. LACCEI [Internet]. 2023 July 27 [cited 2026 June 12];1(8). Available from: https://proceedings.laccei.org/index.php/laccei/article/view/3039