Bravo Huivin, Elizabeth Kristina, Talita Lorena Córdova-Reyna, and Miguel Ángel Robles-Ríos. “Impact of a Digital Platform Based on Process Management on the Operational and Commercial Performance in a Service Company”. LACCEI 1, no. 14 (July 27, 2026). Accessed October 2, 2026. https://proceedings.laccei.org/index.php/laccei/article/view/7835.