Cespedes, Carlos, Aedo-Farge, Angie, Saavedra-Velasco, Natalia, Torres-Sifuentes, Carlos, and Dominguez, Francisco, “Reduction of the rate of returns in the publishing sector through a management model using the Business Process Management methodology and 5S”, LACCEI, vol. 1, no. 8, July 2023, doi: 10.18687/LACCEI2023.1.1.888.