L. Romero-Untiveros, J. Lara-Herrera, E. Chiroque-Zanabria, and F. Caramantin-Mori, “From Automation to Humanization: A Humanistic AI Chatbot Model for Administrative Support in Higher Education”, LACCEI, vol. 1, no. 14, July 2026, doi: 10.18687/LACCEI2026.1.1.2110.