B. L. Capcha-Ventocilla, G. M. Minaya-Huarac, and V. H. Fernández-Bedoya, “Perceived Service Quality and Its Relationship with Customer Loyalty in an Accounting Firm, Miraflores, 2025”, LACCEI, vol. 1, no. 14, July 2026, doi: 10.18687/LACCEI2026.1.1.1890.