L. L. Cruzado-Pulido, P. A. Rodríguez-Castillo, F. J. Paredes-León, and M. S. Rodríguez-Castillo, “Brand loyalty and web service quality in a retail shoe store E-Commerce: An empirical exploration of the peruvian digital consumer”, LACCEI, vol. 1, no. 10, July 2024, doi: 10.18687/LACCEI2024.1.1.578.