[1]
D. R. Gutierrez Melendez, K. L. Colque Colque, and L. R. Quispe Vásquez, “Implementation of Quality Management Tools to Improve Customer Service at ‘Heladería Copitos’”, LACCEI, vol. 2, no. 13, Dec. 2025, doi: 10.18687/LEIRD2025.1.1.838.