Cespedes, Carlos, Aedo-Farge, Angie, Saavedra-Velasco, Natalia, Torres-Sifuentes, Carlos, and Dominguez, Francisco. 2023. “Reduction of the Rate of Returns in the Publishing Sector through a Management Model Using the Business Process Management Methodology and 5S”. LACCEI 1 (8). https://doi.org/10.18687/LACCEI2023.1.1.888.