Flores, Inés, Garcés, Eduardo, Navas, Soratna, Campos, Nelson, Pecho, María, Crisostomo, Jorge, and Campos, Reynaldo. 2023. “OPERATING MODEL BASED ON KNOWLEDGE MANAGEMENT FOR ADMINISTRATIVE PROCESSES IN THE STUDY CONTROL DEPARTMENT”. LACCEI 1 (8). https://doi.org/10.18687/LACCEI2023.1.1.158.