Implementation of the ISO 9001:2015 Quality Management System and its Effect on Customer Satisfaction at Inversiones Puchuri Hnos. S.A.C. LACCEI, [S. l.], v. 1, n. 12, 2025. DOI: 10.18687/LACCEI2025.1.1.836. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/3821. Acesso em: 18 apr. 2026.