MAURICIO CRUZ, Yerssin Leandro; SANCHEZ MATO, Josue Antonio; NAVAS GOTOPO, SORATNA VERONICA; RAMIREZ CALDERÓN, Luis Enrique. The intelligent chatbot for customer service in Telecommunications companies. LACCEI, [S. l.], v. 1, n. 12, 2025. DOI: 10.18687/LACCEI2025.1.1.577. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/3701. Acesso em: 7 may. 2026.