Analysis of the use of the ITIL methodology against other reference frameworks for service management 2018-2020. LACCEI, [S. l.], v. 1, n. 8, 2024. DOI: 10.18687/LACCEI2023.1.1.1326. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/3383. Acesso em: 7 apr. 2026.