CESPEDES, CARLOS; AEDO-FARGE, ANGIE; SAAVEDRA-VELASCO, NATALIA; TORRES-SIFUENTES, CARLOS; DOMINGUEZ, FRANCISCO. Reduction of the rate of returns in the publishing sector through a management model using the Business Process Management methodology and 5S. LACCEI, [S. l.], v. 1, n. 8, 2023. DOI: 10.18687/LACCEI2023.1.1.888. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/3139. Acesso em: 26 may. 2026.