RAU ALVAREZ, JOSÉ; COACALLA BLANCO, DIANA. Improvement of Socio-Technical approach to improve Quality Management in a Service Company. LACCEI, [S. l.], v. 1, n. 8, 2023. DOI: 10.18687/LACCEI2023.1.1.790. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/3086. Acesso em: 19 june. 2026.