MONTENEGRO GUTIERREZ, EDINSSON; ARAGON CASAS, LUCY GABRIELA. Improving customer satisfaction through the ISO 9001 quality management system and quality control design: a case study. LACCEI, [S. l.], v. 1, n. 8, 2023. DOI: 10.18687/LACCEI2023.1.1.692. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/3039. Acesso em: 12 june. 2026.