AVENDAÑO DELGADO, ENRIQUE MARTIN; BENITES VARGAS, HANAKO HIKARU ANAIS; SILVA VERA, MELISSA ELIZABETH; FLORIAN SANCHEZ, ODAR DANIEL; FLORIAN CASTILLO, ODAR ROBERTO. Process Management for the Service Quality of an SME in the Gastronomic Sector. LACCEI, [S. l.], v. 1, n. 8, 2024. DOI: 10.18687/LACCEI2023.1.1.613. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/2998. Acesso em: 6 may. 2026.