CASTILLO-MUGUERZA, FÁTIMA; LAMA-VILLAR, EDUARDO; COLLAO-DIAZ, MARTIN; QUIROZ-FLORES, JUAN CARLOS. Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME. LACCEI, [S. l.], v. 1, n. 8, 2023. DOI: 10.18687/LACCEI2023.1.1.504. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/2937. Acesso em: 22 may. 2026.