SUAREZ TORRES, BETTY LIZBY; HUALTIBAMBA RAMIREZ, STEFANIE LUCIANA; BARRANTES ALVITES, ARIANA XIMENA; RONDO QUIROZ, MADAYI JAQUELINE; PALACIOS PARILLO, FERNANDO YEREMY; SOLIS AMAYA, YULEYSI GRISSEL; FLORIAN CASTILLO, ODAR ROBERTO. Improvement of organizational processes based on business process management in service companies. LACCEI, [S. l.], v. 1, n. 8, 2023. DOI: 10.18687/LACCEI2023.1.1.260. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/2813. Acesso em: 17 june. 2026.