RUETE, David; FREDES-CONTRERAS, Iván; SALINAS, Omar; CAROCA, Alejandro; SAN MARTIN MEDINA, Lilian; TARAMASCO, Carla; MAIDANA, Jean. Automated Classification of Tax Service Requests Using Machine Learning and Natural Language Processing. LACCEI, [S. l.], v. 1, n. 14, 2026. DOI: 10.18687/LACCEI2026.1.1.2732. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/8043. Acesso em: 3 oct. 2026.