BRAVO HUIVIN, Elizabeth Kristina; CÓRDOVA-REYNA, Talita Lorena; ROBLES-RÍOS, Miguel Ángel. Impact of a digital platform based on process management on the operational and commercial performance in a service company. LACCEI, [S. l.], v. 1, n. 14, 2026. DOI: 10.18687/LACCEI2026.1.1.2353. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/7835. Acesso em: 2 oct. 2026.