ROMERO-UNTIVEROS, Luis; LARA-HERRERA, Juan; CHIROQUE-ZANABRIA, Enrique; CARAMANTIN-MORI, Franshesca. From Automation to Humanization: A Humanistic AI Chatbot Model for Administrative Support in Higher Education. LACCEI, [S. l.], v. 1, n. 14, 2026. DOI: 10.18687/LACCEI2026.1.1.2110. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/7687. Acesso em: 2 oct. 2026.