ARIAS-JHONG, Sebastian; LARICO-TORRES, Sonia; SAENZ-MORON, Martin; ANDERSONE, Ieva. Intelligent Process Engineering: BPM-BERT Model for Innovation in IT Services with a Lean Approach. LACCEI, [S. l.], v. 1, n. 14, 2026. DOI: 10.18687/LACCEI2026.1.1.1470. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/7408. Acesso em: 3 oct. 2026.