CHOY PUN, Augusto Carlos; SOLANO ESTEBAN, Franco Danilo; MARTEL ORELLANO, Pablo Armando; QUIJANDRIA RODRIGUEZ, Debora Jocabed; VICUÑA AVILA, Sebastian Alfredo; GARCÍA HIDALGO, Joel Alberto. Customer Service Improvement in a Cooperative Credit Department Using the PDCA (PHVA) Cycle and Process Simulation. LACCEI, [S. l.], v. 1, n. 14, 2026. DOI: 10.18687/LACCEI2026.1.1.732. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/7033. Acesso em: 2 oct. 2026.