AMADOR TIRADO, Fabian; JIMENEZ PANEZ, Gianella; SIERRA-LIÑAN, Fernando. Implementation of ITIL v4.0 Methodology for Incident Management in a telecommunications company. LACCEI, [S. l.], v. 1, n. 14, 2026. DOI: 10.18687/LACCEI2026.1.1.448. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/6893. Acesso em: 2 oct. 2026.