LI-CAMPODONICO, Antonio; MARTINEZ-ZAPATA, Melanny; CESPEDES, Carlos; TORRES-SIFUENTES, Carlos. Management model based on Relational Marketing to increase customer satisfaction through the implementation of the Knowledge Creation Model. LACCEI, [S. l.], v. 2, n. 9, 2023. DOI: 10.18687/LEIRD2023.1.1.512. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/6722. Acesso em: 23 may. 2026.