ALTAMIRANO-MIRANDA, Giuliano; ARMAS-RUBIO, Treicy; ELÍAS-GIORDANO, Cynthia; TORRES-SIFUENTES, Carlos; CESPEDES, Carlos. Development of a delinquent customer management model using DMAIC steps and KPIs at a Service Station. LACCEI, [S. l.], v. 2, n. 9, 2023. DOI: 10.18687/LEIRD2023.1.1.507. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/6719. Acesso em: 23 may. 2026.