APARICIO-LECCA, Martin; ARCE-HOLGADO, Adrian; SIERRA-LIÑAN, Fernando. ITIL Implementation: Information Technology Incident Management for a Chemical Importing Company. LACCEI, [S. l.], v. 1, n. 10, 2024. DOI: 10.18687/LACCEI2024.1.1.1488. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/6204. Acesso em: 18 may. 2026.