QUIROZ-FLORES, Juan Carlos; AMPUERO-RODAS, Ana; PALMA-FARFAN, Jordana. Improving Service Levels in the Hotel Industry through a Lean Service Model: A Case Study. LACCEI, [S. l.], v. 1, n. 10, 2024. DOI: 10.18687/LACCEI2024.1.1.141. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/5582. Acesso em: 11 may. 2026.