GUTIERREZ MELENDEZ, Diego Ronaldo; COLQUE COLQUE, Karla Luana; QUISPE VÁSQUEZ, Luis Roberto. Implementation of Quality Management Tools to Improve Customer Service at “Heladería Copitos”. LACCEI, [S. l.], v. 2, n. 13, 2025. DOI: 10.18687/LEIRD2025.1.1.838. Disponível em: https://proceedings.laccei.org/index.php/laccei/article/view/5006. Acesso em: 10 may. 2026.