1.
Ogosi Auqui, José Antonio, Aguirre Rodríguez, Cesar Edinson, Arenas Ñiquin, José Luis, et al. Analysis of the use of the ITIL methodology against other reference frameworks for service management 2018-2020. LACCEI. 2023;1(8). doi:10.18687/LACCEI2023.1.1.1326